COMPLAINT ACTIVITY REPORT Case # 11075520 Better Business Bureau
Consumer Info: Hoyt, Howard Business Info: Solar World NC-Corp
Location Involved: (Same as above)
Consumer's Original Complaint :
Failure to order equipment per contract
We paid downpayment of $25,000 for solar PV install on April 20, 2012.
Although many excuses, NO solar panels or Inverter have been produced.
Consumer's Desired Resolution:
If SolarWorldNC cannot supply the equipment to do the install, we would like our downpayment refunded.We were told the equipment would ship by truck from Colorado and arrive here on 5/14. We were told the truck had arrived on 5/15 but when the workmen came out on 5/16 they said the Solar panels and Inverter had not arrived. My 5/16 note to SolarWorldNC owner Stacy Bland went unanswered.They did bring mounting rails, but this is an insignificant piece of our investment. Sincerely, Howard Hoyt
BBB Processing
05/18/2012 web BBB Complaint Received by BBB
05/21/2012 KH BBB Complaint Reviewed by BBB Operator
05/21/2012 OTTO EMAIL Send acknowledgement to Consumer
05/21/2012 OTTO EMAIL Inform Business of the Complaint
05/23/2012 WEB BBB RECEIVE BUSINESS RESPONSE : We are behind with a job with another customer we have been in contact with Mr. Hoyt and have a new date set.
05/23/2012 KH EMAIL Forward Business response to Consumer
05/30/2012 OTTO BBB No response received from Consumer - Close Assumed
05/30/2012 OTTO EMAIL Inform Business - Case Closed ASSUMED SATISFIED
05/30/2012 OTTO BBB Case closed - Assumed Satisfied
05/31/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER : Scammed out of $25,000 by SolarWorldNC.
They took our deposit of $25,000 on April 20. Many promises -- no results.
Breech of contract by this company.
05/31/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER : I request this case be left open. Investigator Wesley Waters with Beaufort County Sheriff's Dept is and has been following this case.
05/31/2012 KH BBB Re-open a Complaint
05/31/2012 KH BBB Case Closed UNRESOLVED
07/18/2012 KH BBB Re-open a Complaint
07/18/2012 KH BBB RECEIVED FINAL RESPONSE FROM BUSINESS : We are 2 jobs be for we get to mr. Hoyt. Due to all the rain we had in may and june and the 100 degree days. We have got a little behind. We will be on this job a.s.a.p
07/18/2012 OTTO BBB No response received from Consumer - Close Assumed
07/18/2012 OTTO EMAIL Inform Business - Case Closed ASSUMED SATISFIED
07/18/2012 OTTO BBB Case closed - Assumed Satisfied
07/18/2012 KH BBB Re-open a Complaint
07/18/2012 KH BBB RECEIVED FINAL RESPONSE FROM BUSINESS : We are 2 jobs be for we get to mr. Hoyt. Due to all the rain we had in may and june and the 100 degree days. We have got a little behind. We will be on this job a.s.a.p
07/18/2012 KH EMAIL Forward Final Response to Consumer
07/19/2012 OTTO BBB Case closed - Assumed Satisfied
07/19/2012 KH BBB Re-open a Complaint
07/19/2012 KH BBB RECEIVED CONSUMER REBUTTAL : Request this case be left open until such time as the contractor so much as orders equipment-much less does the job.
"We are behind" excuse after three months and multiple false promises is inadequate.
We paid contractor $10,000 (4/20/2012) out of local checking so the equipment could be immediately ordered. NEVER HAPPENED...
07/19/2012 KH EMAIL Forward Consumer Rebuttal to Business
07/21/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER : http://blountscreek.org/solarworldnc
Documents and lays out detail of SolarWorldNC contract with Howard & Lynn Hoyt.
07/23/2012 KH BBB Case Closed UNRESOLVED
07/30/2012 BBB MORE INFO RECEIVED FROM THE CONSUMER : ACTIVE GOVERNMENT criminal actions against SolarWorld NC:
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District BEAUFORT BLAND,STACY,ELLIS 09/19/1970 08/20/2012 0211 AM 2012CR050664
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District BEAUFORT BLAND,STACY,ELLIS 09/19/1970 08/20/2012 0211 AM 2012CR050665
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District BEAUFORT BLAND,STACY,ELLIS 09/19/1970 08/20/2012 0211 AM 2012CR050666
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The above ALL represent three counts of:
Offense Code Description Statute
2667 Misdemeanor FAIL/REFUSE FILE ESC TAX RPRT 96-18(B)
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Pending Criminal Court actions against Stacy Ellis Bland:
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District ORANGE BLAND,STACY,ELLIS 09/19/1970 08/16/2012 0002 AM 2011CR002860 C9789595
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District JONES BLAND,STACY,ELLIS 09/19/1970 09/28/2012 0001 AM 2012CR050352
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District JONES BLAND,STACY,ELLIS 09/19/1970 09/28/2012 0001 AM 2012CR050353